Unified Communications as a Service (UCaaS)
Consolidating all communications mediums into one single platform
What problem does it solve?
Clients use this centralised telephony system to connect all their employees when: -
Employees are not office based or spend considerable time out of the office (e.g. supervisors and terminal operatives), but still require to be contactable, so are often reliant on mobile phones (sometimes including personal mobile phones, which employees may not want to use for work purposes)
The organisation has employees across multiple sites, with independent phone systems at each site, not only incurring the cost of operating multiple systems but also costs of using the public telephone network to make calls between sites
As Hybrid Work becomes the norm and new remote video-conferencing, messaging, file sharing and collaboration tools become more integrated into the workplace, it is becoming increasingly harder to manage the disparate tools and channels of communication, ensure that users receive and are notified of the arrival of important information in timely ways, and ensure that potentially sensitive company data remains within approved applications and organisational control
The organisation is finding it increasingly hard to track communications between employees and customers through multiple different channels (email, telephone, messaging apps, etc) without also incurring administrative overheads of updating CRM systems manually.
Why will a port use this solution?
A port would use this solution to cut the costs involved in running and maintaining on-site hardware in multiple locations by moving to a cloud-based software solution that can be managed remotely from anywhere.
The organisation would use it if they wish to make it easier for employees to reach each other, regardless of location, by integrating all their communications channels (telephone, mobile, email, fax, text messaging, online messaging, video conferencing) into one centralised software solution, accessible from any device with a connection to the internet.
The organisation would also use it for interesting features such as automated meeting transcription, persistent audio and video connections to bring remote and office based workers together in real time for more natural interactions without the need to physically call or schedule meetings, and built in collaboration tools that reduce the risk of users introducing their own third-party applications that move potentially sensitive data out of organisational control.
Who will use this solution?
IT Managers, Network Infrastructure Administrators
Where is this solution being used?
SimplifyIT Solutions (circa 30 employees) use this platform to run our own business, as the back-end cloud-based PBX with the front-end dialler provided by our existing Microsoft Teams. This solution is also used in every vertical, across the world. Examples include energy (Valda Energy, UK), transportation (Zodiac Inflight Innovations, US) and Logistics (Smart Warehousing, US)
Other information about this solution
Links to Case Studies below explain the value of the features included in this solution, and where the solution has added value for organisations in multiple verticals